CRM/ERP

In the language industry, technology plays an essential and necessary role. At Fidelia Linguistic Solutions we are at the forefront of the industry's cutting edge technology, software, translation and localisation systems, thereby guaranteeing our customers organised, agile and efficient work procedures.

We consider technology an essential ally, due to which we have equipped our translation agency with the best technological resources.

We have an Internal Management System consisting of a CRM and an ERP which gives us a global view of all our customers, providers and projects quickly and efficiently. We consider internal organisation essential to provide the best services and meet the needs of all our customers and providers, and even exceed their expectations.

At Fidelia Linguistic Solutions we take special care of our relationship and communication with our customers. To this end, the integration of our computer-assisted translation (CAT) tools in our Internal Management System allows us to guarantee the quality control of our translation orders through the creation and maintenance of customer-specific translation memories, text alignment and the creation of terminology databases.

Also, our customers and language providers can access our CRM INTRANET module using a personal username and password in order to monitor all their activity within our company. In this virtual space our customers and providers can access any information related to their company, such as quotes, project status and billing. This requires a deep understanding of technology applied to companies.

Additionally, through our Internal Management System we meticulously manage the life cycle of the projects corresponding to the language solutions we offer, from the moment in which the customer accepts a quote to the subsequent invoice.

From the moment the customer contacts us to resolve a translation or localisation need, we make the best decisions and set in motion the necessary work areas and procedures in order to offer the best language services.

By integrating the CRM and ERP, at Fidelia Linguistic Solutions we seek to centralise and unify all the information relating to our customers, providers and processes in order to optimise and update our back office in a timely manner and adequately streamline our resources.

Our constant reinvention and knowledge of technology for the translation industry gives us a clear advantage over our main competitors.